Effective Date: June 1, 2025
Applies to: All orders on www.crownkicks.us
At Crown Kicks, we want you to feel confident in every purchase. Our return and refund policy is designed to be fair, transparent, and easy to understand.
✅ 1. Return Eligibility
You may return your sneakers within 14 calendar days of delivery if:
The item is unused, undamaged, and in resellable condition
All original tags, packaging, and shoebox are included
Sneakers show no signs of wear (indoor try-ons acceptable)
You provide proof of purchase (e.g. order number or confirmation email)
📌 Returns not meeting these criteria may be rejected.
📦 2. How to Initiate a Return
To start your return, please email us at [email protected] with:
Full name
Order number
Reason for return
Photos (if item is defective, damaged, or incorrect)
After approval, we will provide:
A return shipping label (downloadable)
The correct return address
Instructions for packaging and drop-off
🚚 3. Return Shipping & Fees Summary
| Return Reason | Return Label | Shipping Cost to Customer | Restocking Fee | Refundable Amount |
|---|---|---|---|---|
| Defective or damaged item | ✅ Provided | ❌ Free | ❌ No | ✅ Full refund |
| Wrong item received | ✅ Provided | ❌ Free | ❌ No | ✅ Full refund |
| Change of mind | ✅ Provided | ✅ Deducted from refund | ✅ 15% of item | ✅ Partial refund |
| Wrong size ordered | ✅ Provided | ✅ Deducted from refund | ✅ 15% of item | ✅ Partial refund |
📌 We provide the return label for all approved returns, but for non-defective cases, the label cost + 15% restocking fee will be deducted from the refund.
💳 4. Refund Processing
Refunds are issued to the original payment method
Processing time:
1–2 business days (PayPal)
3–10 business days (credit/debit card, varies by bank)
Refund is processed after returned item is received and inspected
📌 We’ll email you once your refund is approved or denied.
🔁 5. Exchanges
We do not offer direct exchanges. If you’d like another item:
Complete a return using the process above
Place a new order for your preferred item
📌 If the original issue was our fault, we will ship the replacement free of charge.
🧾 6. Non-Returnable Items
We do not accept returns for:
Worn or visibly used sneakers
Missing packaging or damaged boxes
Returns requested after 14 days (unless defective)
Unauthorized returns sent without prior approval
📭 7. Lost, Damaged, or Returned Orders
If your order arrives damaged or is lost in transit, contact us within 14 days
If your package is returned due to wrong address or missed delivery, we’ll contact you to arrange re-shipment (extra shipping fee may apply)
📬 8. Return Address
Please send all approved returns to:
Crown Kicks – Returns Department
1500 Chestnut Street
Philadelphia, PA 19102
United States
📌 Do not send returns without approval. Unauthorized shipments may be rejected.
📞 9. Contact Us
We’re here to help Monday–Saturday.
Email: [email protected]
Phone (SMS only): +1 (717) 219-7860
Hours: 9:00 AM – 6:00 PM EST
🤝 No Hidden Fees – Our Transparency Commitment
We clearly disclose:
Who pays for return shipping
When restocking fees apply
Refund timelines and conditions
📌 There are no hidden costs. All return deductions are clearly stated above.