Shipping Policy

Effective Date: June 1, 2025
Applies to: All purchases made on www.crownkicks.us

At Crown Kicks, we are committed to providing a transparent and dependable shipping experience for all customers. This policy outlines our current shipping procedures, timelines, locations, and customer support practices, in accordance with Google Merchant Center (GMC) compliance standards.

1. 📦 Order Processing Time

• Business Days: Monday to Friday (excluding holidays), Eastern Standard Time (EST).

• Processing Time: Orders are processed within 1–3 business days from the date of purchase.

• Cut-off Time: Orders placed after 2:00 PM EST will be processed on the next business day.

2. 🌍 Shipping Locations, Methods & Estimated Delivery Time

We currently ship from our U.S. warehouse to the following countries using trusted carriers like FedEx and USPS:

🏢 All orders are shipped from our U.S. warehouse:
18817 San Gabriel Ave, Cerritos, CA 90703, United States

3. 🔍 Tracking Information

• Once your order ships, a tracking number will be emailed to you automatically.

• You may also visit our Order Tracking Page to monitor your shipment.

Please allow up to 24 hours after shipping for tracking details to update.

4. 📭 Delivery Issues & Failed Deliveries

🔄 Lost or Delayed Packages

If your package is lost in transit or delayed beyond the estimated time:

• We will initiate an investigation with the carrier.

• If confirmed lost, we will offer a full refund or reshipment at no additional cost.

🚫 Failed Delivery Due to Incorrect Address

• Please double-check your shipping address at checkout.

• If a package is returned to us due to an incorrect address or unclaimed delivery, we will contact you to arrange reshipment. A reshipping fee may apply.

5. 🌦️ Delivery Delays Disclaimer

While we make every effort to ensure on-time delivery, delays may occur due to:

• Weather events

• Carrier disruptions

• Customs clearance for international orders

We appreciate your patience and understanding in such cases.

6. 🔄 Returns Due to Shipping Errors

If the delay or error was caused by Crown Kicks or our shipping partners, we will:

• Cover all return shipping costs

• Offer a replacement or full refund
  (Refer to our Refund & Returns Policy for full details.)

7. ✉️ Contact Information

For any shipping-related inquiries or support, please contact us:

Crown Kicks
📍 1500 Chestnut Street, Philadelphia, PA 19102, United States
📧 Email: [email protected]
📱 SMS Support: +1 (717) 219-7860
🕒 Hours: Monday to Saturday, 9:00 AM – 6:00 PM EST

We are here to ensure your sneakers arrive safely and on time. Thank you for choosing Crown Kicks.