Shipping
1. Processing Time
We process orders on business days which are Monday through Friday, Eastern Standard Time.
- Orders are typically processed within 1-3 business days.
- Order cut-off time for same-day processing is 12PM EST. Orders placed after this time will be processed the following business day.
2. Shipping locations, shipping time, shipping cost & shipping method
| LOCATION |
ESTIMATED SHIPPING TIME |
COST |
METHOD |
| United States |
5-12 Business days |
Free |
Fedex Home Delivery |
| Canada |
5-12 Business days |
$12 |
FedEx International Priority |
| Australia, New Zealand |
5-12 Business days |
$12 |
FedEx International Priority |
| Mexico, Central America, South America |
7-14 Business days |
$12 |
FedEx International Priority |
| Europe, United Kingdom |
5-12 Business days |
$12 |
FedEx International Priority |
| Asia |
5-12 Business days |
$12 |
FedEx International Priority |
Please note that these are estimates, and actual delivery times may vary.
Tracking information will be sent to your email address once your order has shipped. You can also track your order by Order Tracking.
For more details, please refer to our Shipping Policy
Return & Refund
To be eligible for a return, please note the following:
- Items must be returned within 30 days of the delivery date
- Items must be in their original condition: unused, with tags, and in their original packaging.
- Proof of purchase is required for all returns. This can be your order confirmation email or order number.
We offer free return shipping and accept returns for both defective and non-defective products
- Defective Products: This refers to items that have a flaw, fault, or malfunction due to the manufacturer or our side. The product is not working as it should, or it’s damaged upon arrival due to issues under our control.
-
Non-Defective Products: This refers to items that are perfectly fine in terms of functionality and quality. There’s nothing wrong with the product itself. The reason for return is based on the customer’s change of mind, preference, or situation, not a fault with the product.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will process your refund, and a credit will be automatically applied to your original payment method. If you paid with PayPal, the refund is instant. Credit card refunds may take up to 10 business days to reflect on your account, depending on your card issuer.
For more details, please refer to our Return & Refund Policy
I came across the site from a friend of mine, I read some of the reviews and made a decision to order the sneakers for my husband as a birthday present. It took a few days to be shipped out from their wearhouse, to reach my box in Miami which had me a bit concerned, and then a lot of people said the site wasn't legit. I received my brand new original Jordan 11. My husband is happy, and so am I. I look forward to ordering again.